Damage from Ruined Holiday? Don't stay doing nothing!
Has your dream vacation turned into a nightmare? If you have booked an "all inclusive" package (transport, accommodation and/or other tourist services) and have suffered inconvenience or inconvenience, you are entitled to compensation for "damage from ruined holiday".
When Can You Request Compensation?
The Tourism Code (Legislative Decree 79/2011) protects travelers who have booked "all inclusive" tourist packages. If the promised services were not provided as expected or if you suffered significant inconvenience during your holiday, you can claim compensation from the tour operator.
Examples of Situations That May Give You the Right to Compensation:
Accommodation in a hotel other than the one booked or with lower services than those promised.
Problems with the flight (delays, cancellations, overbooking).
- Lack of or inadequate service from the tour guide.
Any other inconvenience that has compromised the quality of your holiday.
RUINED HOLIDAY?
Your rights safe
SERVICES NOT RENDERED?
Your rights safe!
How to Get Compensation?
To obtain compensation, it is important to act promptly:
Report the problem:Let the tour operator or their local representative know during your holiday, so they can try to resolve the situation.
Keep the evidence:Document the inconveniences suffered with photos, videos, testimonials or any other useful element.
Contact Passeggero al Sicuro:Our legal experts will assist you with your compensation claim, evaluating your case and guiding you through the entire process.
Remember that you have one year from the end of your holiday to make a formal complaint and three years to claim compensation.
