When you request the assistance offered by the Passeggero al safe team you accept the following Terms and Conditions:

• The passenger undertakes to send all the necessary documentation to the Safe Passenger Team to verify the eligibility of the complaint to the airline and/or Tour Operator.
• If the passenger has indicated more than one passenger in the request for reimbursement, it is assumed that he or she has also been mandated to represent the named damaged passengers.
• The passenger will be constantly informed of the progress of the case and will be able to monitor its status by contacting the Passeggero al Sicuro Team either via the "Practice Status" function by entering the PAScode communicated via email.
• The Passeggero al Sicurezza team, having received the signed mandate, will be expressly authorized to initiate, conduct and undertake any type of negotiation, as well as legal proceedings, on behalf of the customer-passenger and to represent him towards third parties, therefore he will have the right to obtain all the necessary information for complaints.
• The customer-passenger agrees, by accepting the "terms and conditions" and by signing the mandate, that his personal data may be brought to the attention of the collaborators of Passeggero al safe, for the purposes indicated in the agreement, which operate under the direct authority of the Data Processor Passeggero al safe Srl. You also agree to the use of such data exclusively in the context of managing the complaint procedure.
• The Passeggero al safe team can be contacted at any time, regarding the processing of passenger personal data, by writing to the following email address:info@passeggeroalsicuro.it
• The passenger who turns to safe passenger will never have to face costs for managing the case. We will apply a percentage of 25% on the compensation obtained only in the event of a positive outcome of the case. No cost will ever be charged to the passenger in the event of a negative outcome of the procedure or legal action against the air carrier.

Clearly, what has just been said will not apply to cases of reimbursement of expenses and/or reservations, in this case the service remains completely free.

• After sending the request for compensation by the passenger, in any case, it must be verified by Passeggero sure consultants that there are no conditions preventing the submission of the complaint. In fact, practices in which there are disservices will not be taken into account

are verified due to exceptional circumstances (bad weather, strike, bird strike, etc.), when the flight delay is far lower than that provided for by the European regulation REG EU N 261/04; when requests for additional compensation are not documented; when the passenger was responsible for the disruption;

In light of these checks, only subsequently will a mandate be sent to be filled in with the personal data and whose signature by the customer-passenger is a condition for proceeding against the airline.

The customer-passenger may also decide not to sign the mandate, however, he will not be able to make use of the services offered by the safe passenger team.

By accepting the "terms and conditions" and signing the mandate, the passenger declares, under his own responsibility, that he has not accepted any settlement proposal from the airline and/or Tour Operator for the disservice for which he contacts the safe passenger.

• Italian law applies to the agreement between Passeggero al safe Srl and the customer-passenger.