You will never have to bear any costs for the initial management of the case. We will apply one25% commissiononly after compensation has occurred in the event of a positive outcome. In other words, our fee is tied to the success of your case. If the case or legal action against the airline is unsuccessful, we will not charge you any costs. Your rights are safe with us.
To start the practice you need:
- Booking of the entire trip;
- Boarding pass;
- For inefficiencies regarding the delivery of baggage, a report at the Lost & Found desk and all receipts relating to the expenses incurred are also required;
- Copy of identification document;
- Mandate that we will send you after verifying the validity of the complaint, which you must sign and sign to allow us to proceed against the company;
Send us all the necessary documentation, with all the data relating to the flight and/or the disruptions suffered, and we will check if you are actually entitled to compensation.
Fill in theform
Once you get themandatesigned by you, we will send a letter of formal notice to the airline that caused the disruption.
In the event that the company, at this stage, does not give us positive feedback, therefore without proceeding with the compensation you are entitled to, we will proceed with a court summons which will be notified to the airline.
Absolutely yes. Once we have verified that you are entitled to compensation, we will provide you with all the assistance throughout the process until you get what you deserve.
Fill in theform. One of our lawyers will respond to you within 48 hours.
No. It is possible that, once the summons has been notified to the airline, it will decide to contact us to offer you a sum of money in order to settle the matter amicably, thus avoiding judgment before the Justice of the Peace.
Only in the event that the airline actually recognizes compensation towards you (from a minimum of €250.00 up to a maximum of €600.00) will we treat apercentage equal to 25%. If your application is rejected by the company, your application will be archived, without any request for money from us.
Legal assistance is therefore totally free.
All themanagement costsof the practice, whether it goes to court or whether a settlement is reached, are always at the expense of Passeggero a safe.
In assenza di compensazione pecuniaria relativa al Reg.EU261/2004 l’importo minimo di richiesta per rimborso spese è di 80,00 €.
Al di sotto di tale importo non possiamo prendere in carico la richiesta.
Absolutely not! If we lose the case and the judge orders the airline to pay legal costs, we will take care of it and give you formal confirmation.
The length of a case depends on many factors including the airline's reaction to the complaint.
In case ofpositive feedbackon the part of the airline, the procedure – including the compensation settlement phase – has aminimum duration of 3 months.
However, if it were necessary,a judicial action, the procedure can takeeven more than a year. Throughout this period, our assistance is always free, andwe will inform you about every step and every news during the process.
It is necessary to keep all travel documentationin original(ticket, reservation and boarding passes) and possibly submit a complaint to the airline's offices directly at the airport or to the competent airport office to certify the inconvenience suffered.
If it is a single contract of carriage, thena single airline ticket that includes multiple routes, the missed connecting flight caused by the delay of the previous flight, the airline must guarantee you:
- assistance (phone calls, food, accommodation, transport, etc.);
- the possibility to choose between the first available alternative flight to the final destination, or a refund of the full ticket price and a return flight to the initial departure airport.
For example: If you have to go to Rome from Milan, the company must guarantee you the first flight to Rome available on the board [of the same company], or a return flight to Milan.
The airline, in order to avoid the obligation of pecuniary compensation pursuant to art. 7 EU Reg. 261/04, must modify flight plans with14 days in advancewith respect to the departure date with the obligation to notify all passengers.
If this happens, with fewer days' notice, or you are not notified by the company, you are certainly entitled to a refund.
Complete theformand let's evaluate together whether you are entitled to a refund
The air carrier is not required to provide financial compensation only in cases where exceptional circumstances have arisen (EU Regulation 261/2004):
- adverse weather conditions potentially dangerous for passengers
- strikes
- risk of terrorist attacks
- wars
- airspace closure
- fires
- eruption of volcanoes, tsunamis
as well as all those exceptional circumstances thatdo notthey could have been avoided even if all the necessary measures had been adopted.
The only case in which the passenger is NOT entitled to compensation in the event of denied boarding (Overbooking) is when the passenger,chooses voluntarily to cancel your reservation.
In this case you will only be able to receive: a full refund of the cost of the ticket or re-routing on the next available flight, but benefiting from assistance during the waiting time (phone calls, food, accommodation, transport, etc.).
If you want to know more about denied boarding and your rights,Click here
To find out if you are entitled to a refund or compensation for denied boarding,click here
In the case offlight delay, cancellation or denied boarding, the application can be submittedwithin 2 yearsfrom the date of the flight.
In the case ofdamage from ruined holidaythe complaint must be presented within the limitation period of one year from the return from the trip, i.e3 yearsif you also want to request personal injury compensation.
In the case ofdamage related to luggageand you want our free legal assistance, you will have to send us everything by5 days from the reportpresented at the counterLost&found. If you wish to submit a complaint directly to the company, you will have to do so within 7 days from the date of the complaint presented at the Lost&Found desk.
It is important that you contact us promptly to let us know that the airline or Tour Operator has contacted you, asking you to communicate your bank details directly to them to provide you with compensation. In fact, this procedure passes through our offices, which communicate all your data and references to the company or Tour Operator.
This practice implemented by operators tries to override our work, so as not to pay legal fees!
The service offered by Passeggero al Sicuro iscompletely freeprovided that you allow us to manage the case from start to finish so that we can receive payment of the legal costs incurred in your case, directly from the airline. If you do not comply with our mandate, you will have to pay a feepenalty equal to €100.00.
